Electronic communication between health professionals in patient assistance: integrative review

Authors

DOI:

https://doi.org/10.5327/Z1414-4425201900020008

Keywords:

Enfermagem

Abstract

Purpose: To analyze scientific literature regarding the communication via electronic means between health professionals. Method: Integrative revision of the literature carried through databases and/or portals PubMed, Virtual Health Library and Cochrane, until August 2018, with combined describers, who answer to the leading question: “How does the electronic communication between health professionals in patient assistance occur?”. Results: Six articles were included, published from 2011 to 2016 in the English language. Features were smartphone, pager and tablet. The applications used were WhatsApp, Medigram and Short Message Service (SMS). Agility, ease of use and support in decision-making were the advantages found in the use of this resource in the communication of professionals; among the disadvantages are lack of privacy and confidentiality of information, interruptions in assistance and inability to use the technological resource. Conclusion: The use of applications for messaging and interdisciplinary communication does indeed provide agility in communication, but the confidentiality of such data is still an issue to be addressed. Thus, it is up to the nurse to conduct communication with the other professionals, preserving the patient’s privacy

Author Biographies

Ana Maria Rodrigues Moreira, Escola de Enfermagem da Universidade de São Paulo

Enfermeira.Especialista em Gestão em Serviços de Saúde pela Uninove.

Cristina Silva Sousa, Escola de Enfermagem da Universidade de São Paulo

Pós-Doutora em Enfermagem pela EEUSP. Docente temporário,  Departamento de Enfermagem Médico-Cirúrgico, Escola de Enfermagem da Universidade de São Paulo.

Ruth Natalia Teresa Turrini, Escola de Enfermagem da Universidade de São Paulo

Professor Associado, Departamento de Enfermagem Médico-Cirúrgico, Escola de Enfermagem da Universidade de São Paulo.

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Published

2019-07-05

How to Cite

Moreira, A. M. R., Sousa, C. S., & Turrini, R. N. T. (2019). Electronic communication between health professionals in patient assistance: integrative review. Revista SOBECC, 24(2), 99–106. https://doi.org/10.5327/Z1414-4425201900020008

Issue

Vol. 24 No. 2 (2019)

Section

REVIEW ARTICLES

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