Quality management tools as strategies for reducing surgery cancellations and delays
DOI:
https://doi.org/10.5327/Z1414-4425201800020007Keywords:
Enfermagem, Centro de Material e EsterilizaçãoAbstract
Objective: Case study on the reduction of surgery cancellations leveraging quality management tools to solve the problem of lack of surgical materials. Method:
For mapping the problem, the team listed related factors that were categorized and presented using an Ishikawa diagram and, after that, the GUT Prioritization Matrix.
Results: Through the optimization of the “Surgical Data Map”, the active participation of its members and the adoption of management tools (Ishikawa diagram and
GUT), actions were taken and led to the solution of weaknesses related to the surgical dynamics. Conclusion: The use of management tools to detail the problem and to
make better use of the surgical mapping made it possible to solve several issues related to suspension, delay and transfer of procedures, thus mitigating future problems.
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