Humanization in Surgery Center: The perception of nursing technician
Keywords:
Humanization, Nursing team, Surgical center.Abstract
The objective was to analyze the perceptions of nursing technicians in relation to the humanization in the Surgical Center. it is a qualitative study, descriptive exploratory, that used a semi-structured questionnaire. The sample was composed of 25 technicians in nursing working in a surgical center of a private hospital in Porto Alegre(RS). The humanization of care was interpreted as a process designed to improve customer service, providing welfare, acceptance and that involves interaction between staff and patient. The acceptance is translated as the act of giving protection and shelter. It involves ethic, egallitarian service, individualized, accountability, care and support to the patient. Among the measures of humanization adopted the highlight was patient care at times of admission and filling in the checklist for safe surgery. This group of professionals consider humanized assistance important, but in professional practice, face difficulties in its the effective implementation, due to demand forlabor in particular, the bureaucratic.References
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